Privacy Policy

Pup Scoops LLC (“we”, “us”, or “our”) operates pupscoops.com (the “Service”). This Privacy Policy explains how we collect, use, and safeguard your information when you use our Service. By using the Service, you agree to the collection and use of information as described in this policy.

Information we collect

We may collect and process the information you provide to us, including:

• Name
• Email address
• Phone number
• Service address and ZIP code
• Payment details — processed securely through our third-party provider, Jobber

We also automatically collect basic usage data such as IP address, browser type, and session duration.

Cookies & tracking

We currently do not use cookies but may implement them in the future to improve your experience — for example, to remember your preferences, analyze website usage, and deliver relevant marketing. You can manage cookie preferences through your browser settings at any time.

How we use your information

• Provide, schedule, and deliver dog waste removal at your property
• Process payments and manage subscriptions
• Send arrival notifications, gate photos, and service confirmations by text or email
• Send reminders and notify you of updates or changes to the Service
• Deliver marketing and promotional materials (you may opt out anytime)
• Improve customer support and your overall experience

SMS & text communications

By providing your phone number and signing up for service, you consent to receive service-related text messages from Pup Scoops, including appointment confirmations, arrival notifications, gate photos, and billing updates. Message and data rates may apply. Reply STOP at any time to opt out.

Photos

As part of our standard service, we photograph your closed gate after each visit and send it to you by text. We may retain service photos for quality assurance. Photos are never shared publicly or used for marketing without your explicit written consent.

Sharing & security of your data

We do not sell your data. We may share information with trusted partners and service providers that help us operate:

• Jobber — scheduling, invoicing, client portal, and payments
• Google — maps, analytics, and business listings

Your data is protected with industry-standard encryption and secure storage. While no method of transmission is 100% secure, we take all reasonable measures to safeguard your information.

Data retention

We retain your information for as long as you are an active client and for a reasonable period afterward for record-keeping, dispute resolution, and legal compliance. You may request deletion of your data at any time by contacting us.

Your rights

• Access, update, or delete your personal data
• Opt out of marketing communications
• Withdraw consent for data collection

California residents also have rights under the CCPA, including the right to know what data we collect, request deletion, and opt out of data sales (we do not sell personal information).

Children’s privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Service after changes constitutes acceptance of the updated policy.